This is in follow up to my phone message I left for you on Saturday, January 31, 2009, regarding concerns about bad wood not having been replaced prior to apply the deck armor on our roof, Although Alex Loweth pointed out sections of wood that would need to be replaced from inside the attic, Joe (crew leader on Jan. 31 & Feb. 1) assured us that the wood was fine on the outside of the roof and that he would personally take care of any problems that might result from not replacing the wood.
That being said, I want to express our satisfaction with the roofing project, the way scheduling problems were resolved, the competency of the crews and the good customer service they provided.
Despite a few scheduling issues at the beginning of the project, the hospitalization of a crew leader and the malfunction of a compressor, everything went smoothly. We really appreciated the work the work that was done this past Saturday and Sunday to complete the project before inclement weather.
You run an excellent business. The crews are very hard working and courteous and did a great job of cleaning up after themselves each day. Everyone along the way – you, Rob and each crew leader – addressed our questions and concerns promptly and satisfactorily before and during the project.
We will certainly consider you for future home improvement projects and will highly recommend you to others. Thanks for a job well done.
– Marlene Brady
Dear Mr Larsen,
I am writing to thank you and your men for doing such a GREAT JOB in installing my windows last week. They were working in less than ideal conditions on last Wednesday as it was cold and rainy. They were very neat, efficient and organized. They got started immediately and finished putting in 6 windows and had everything cleaned up and put away in just a few hours allowing me to leave on time for Thanksgiving Holiday last week.
I cannot believe the quality of the windows, the professionalism of your team and fine craftsmanship they displayed in working on my house. Everything they did, down to re-hanging the blinds, curtains and washing the windows was top notch and you should be proud they represent you and your brands.
They explained to me each step they were doing and why they were doing what they were doing and I really appreciated that. As a new homeowner, this was a big investment for me to make in my first year of ownership! Anyway, due to the rain and such on Wednesday, they had to come back on a dryer day to finish sealing and puttying on the outside trim. They did this yesterday – Tuesday 12/1 – again, I hardly knew they were there and the finish is AWESOME.
I still have have a few more windows to replace ( as I am doing half this year and half next year) but I cannot wait to get the rest of them done now! I’d also like to sometime have someone come back and give me a quote for 5 basement windows later in 2010 as well.
Please consider me a very satisfied customer at this point.
– W. Frank McKamey